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Resume

Work Experience

Network Engineer

@ Hillsborough County 

Tampa, Florida - Hybrid

2023 - Present

  • Engineered solutions using established technology standards to develop multi-platform hardware/software solutions for enterprise routing and switching environments, virtual private networking (VPN), firewalls, voice communications infrastructure/systems (including VoIP), and wireless networking and monitoring systems.

  • Provides Tier-2 and Tier-3 technical support for escalated complex issues in supporting multiple infrastructure platforms related to network services.

  • Performs project management duties on complex technology projects in accordance with established project management methodology.

  • Provides technical debugging and troubleshooting for escalated complex issues in supporting multiple infrastructure platforms related to enterprise applications and databases.

  • Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments.

  • Performs as supervisor to subordinate technical personnel engaged in performance of installation, maintenance and support of hardware and software systems.

  • Provides mentoring and training to peers and subordinates.

  • Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports.

  • Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure

Network Engineer

@ University of South Florida

Tampa, Florida - Hybrid

2020 - 2023

  • Troubleshot and resolved numerous Wi-Fi, ACL, VoIP, VPN, switching, and routing network issues on a large campus network.

  • Designed the network connectivity for newly constructed buildings, this included the ordering and installation of equipment, as well as testing to verify service based on customer specifications.

  • Configured and upgraded core network equipment including Cisco Nexus 7700s, Cisco Catalyst 9800 WLCs, Cisco Catalyst 9300s, and Palo Alto 7050 Firewalls.

  • Managed network services such as DHCP scopes and reservations as well as DNS records.

  • Designed new wireless networks (Cisco 9120s and 1562Is) using Ekahau and Cisco Prime software.

  • Implemented multi-factor authentication on a Palo Alto VPN by configuring redundant windows network policy servers and RADIUS authentication.

Network Ops
Manager

@ University of South Florida

Tampa, Florida - Hybrid

2018 - 2020

  • Directed a team of network administrators on projects, configurations, and installations.

  • Hired new employees to join the network administration team.

  • Resolved escalated network issues.

  • Kept network documentation and switch configurations/upgrade procedures up to date.

  • Maintained inventory of parts for emergency repairs.

  • Coordinated with vendors and company personnel to facilitate purchases.

Network Admin

@ University of South Florida

Tampa, Florida - Hybrid

2015 - 2018

  • Configured, upgraded, and installed Cisco 2960/3750/9300 switches.

  • Troubleshot network switching issues including VLAN, 802.1x authentication, and trunking.

  • Terminated, cleaned, tested, and troubleshot both single mode and multi mode fiber between node LIUs and IDFs using an OTDR.

  • Patched in and managed cat6a cables on network patch panels.

  • Managed, installed, and replaced wireless access points using Cisco Prime.

  • Installed, configured, and managed APC UPS' for all network closets.

  • Oversaw and verified contractor work was up to standards on new IDF construction projects.

Associate Network Engineer 

@ Bright House Networks

Tampa, Florida - Hybrid

2013 - 2015

  • Troubleshot and resolved all core network incidents escalated from the NOC team for Cisco UBR10000, Arris C4, Cisco RFGW, Cisco ASR9000, Cisco WS-4948, and Cisco CRS Series devices.

  • Diagnosed events affecting the DWDM fiber ring including fiber cuts and Fujitsu card failures.

  • Performed overnight network upgrades and maintenances.

  • Verified network connectivity and user sign on post all over night maintenance activities for multiple service groups.

  • Prepared root cause analysis for outages and kept leadership aware of high customer impact events.

NOC Operator

@ Bright House Networks

Tampa, Florida - Hybrid

2012 - 2013

  • Provided surveillance for NOC delivered mission critical services.

  • Monitored and triaged router interfaces and routing protocols.

  • Utilized tools to troubleshoot and monitor faults in the DWDM fiber ring.

  • Performed basic triage of CMTS events by monitoring cable card status, log, and customer sign on.

  • Handled first level escalation for fiber CPE devices including ONU and GePon devices.

  • Facilitated conference calls to efficiently gather people and resources to resolve issues.

  • Communicated with leadership and call center employees on any customer impacting events.

Technology Teacher

@ HCPS

Tampa, Florida

2008 - 2012

  • Managed the local area network up to the service provider's demarcation point.

  • Ran/terminated CAT5 Ethernet cable from classrooms to patch panels.

  • Rack-mounted enterprise level routers and switches.

  • Planned, implemented, and supported the network and computing infrastructure plan.

  • Supported server, network and desktop hardware, software and applications.

  • Performed server backups, record keeping, security management, and account management.

  • Performed and collaborated on technology needs analysis.

  • Managed small to medium sized projects according to agreed upon budgets and schedules.

  • Assisted with technology systems planning through ongoing research.

Education

Florida State University

BS in Information Technology

2003 - 2007

Received my Bachelors of Science in Information Technology. I was a College of Information intern from 2005 until 2007 where I worked for the local Tallahassee Museum as a web designer. 

Certifications

Cisco Certified Network Associate (CCNA)

Tufin Certified Security Engineer (TCSE 1)

Cisco Champion 2024

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